Exchange & Return Policy


🛍️ Return & Exchange Policy – Whimsy Vibes

For all return and exchange requests, please email us at info.whimsyvibes@gmail.com.

🔁 Eligibility & Time Frame:

  • Returns and exchanges are accepted if reported within 7 days of delivery (including the day of delivery).

  • For size issues or if you’ve received the wrong product, you can request an exchange within this 7-day period.

  • We will arrange a free reverse pickup and replace the item with the correct size or product of equal value.

  • If you wish to exchange for a higher-value item, the price difference to be paid online.

📦 Return Conditions:

  • Items must be unused, with the original sticker/label attached, properly folded, and securely packed to avoid damage during return shipping.

  • In case of not following up these conditions, exchanges or returns will not be processed.

💸 Refund Policy:

  • Refunds are only provided for defective products.

  • Refund for a faulty item, kindly email us on info.whimsyvibes@gmail.com with your order details, description of the issue, and clear photos of the defect.

  • Refunds (if approved) will be processed to the original payment method or a provided bank account.

⚠️ Important Notes:

  • Slight variations in color or print design due to lighting or screen settings are not grounds for return or refund.

  • If the issue is found to be due to customer mishandling, a refund will not be issued.

  • Please do not accept visibly damaged packages at the time of delivery.

🚫 Non-Returnable Items:

  • Used or washed products are not eligible for return or exchange.

  • Products purchased during a sale or with a discount code are not eligible for refunds.

  • If you receive a T-shirt but the size doesn't fit, you can exchange it for a different size without any extra charge (free exchange). However, you the refund can not be given in that case. 

  • Only one exchange or return is allowed per order.

📦 Return Charges (Exceptional Cases):

  • If a return is accepted for reasons other than product defect or incorrect delivery, a ₹100 fee will be deducted from your refund to cover reverse pickup logistics.

📅 Working Hours:
Monday to Saturday, 10 AM – 7 PM